December 13 SOA News

CRM 2.0: Myth or reality? MyCustomer.com - UK By Tony Smith, Cognizant Technology Solutions With the advent of SOA, Web 2.0 and CEM, among other technologies, the CRM landscape will look vastly ...

Covergence Session Manager Consolidates PBXs, Offers VoIP at Low Cost TMCnet - USA TMCnet: How important is it that solution moves policy enforcement to a SOA-based session layer? We assume the technology is designed to reduce ...

The Importance of Customer-centric Process Management ZDNet UK - UK Luckily for purveyors of process improvement technologies and services (currently packaged as SOA or BPM), most of these companies are still struggling to ...